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Managing Expectations to Encourage Satisfaction

Guy Leave a Comment

By Guy Harris Have you ever noticed that people are sometimes dissatisfied with situations that are not that bad and sometimes satisfied with situations that are not that good? I will use myself as an example. I can think of times when I was sitting comfortably in a restaurant with food in front of me, and I was dissatisfied (even a bit angry) because of minor issue … [Read more...]

Filed Under: Communication Tagged With: communication, leadership, setting expectations

The Principles Don’t Change: Get on Their Side of the Table

Guy Leave a Comment

By Guy Harris Have you ever struggled to persuade another person to change their mind or their behaviors? Based both on my personal experience and in what I have heard in Bud to Boss workshops, my guess is that you have. In fact, I think most of us have recently struggled with this issue, are struggling with it, or will struggle with it in the near future. Trying to … [Read more...]

Filed Under: Communication Tagged With: communication

Four Steps for Selling a Change You Don’t Like

Guy Leave a Comment

  By Guy Harris Have you ever had to sell a change to your team that “came from above” and that you did not like? If you have not yet, that day is coming. It happens for everyone in a front-line leader role. Here is how the process often looks from the front-line leader position: Someone in the organization, a customer, or a vendor has a problem or … [Read more...]

Filed Under: Change, Communication, Difficult Situations Tagged With: communicating change, communication, policy change

What CAN You Do?

Guy Leave a Comment

As I work with frontline leaders in our Bud to Boss workshops, I frequently hear this concern after we discuss a coaching approach, change management strategy, or communication technique:  “Guy, I hear what you’re saying, and it all sounds great. I just can’t do that with my team.” It is not always verbalized the same way. It is the same basic … [Read more...]

Filed Under: Coaching & Feedback, Leadership, Performance Management Tagged With: communication, leadership

Communication: The Secret to Inspired Leadership

Guest Blogger Leave a Comment

A guest piece by Colonel Carla D. Bass, author of Write to Influence!   Think about it – you instinctively know the attributes of a good leader: courage to make bold decisions, taking care of your people, empathy, gratitude, communication, etc. Well, I disagree with the aforementioned list. Why? It places communication on par with the other traits – … [Read more...]

Filed Under: Communication, Leadership Tagged With: communication, leadership

Is Your Organization Resilient Enough to Survive The Next Disruption?

Guest Blogger Leave a Comment

disruption

Eventually, a major crisis will impact your company. It’s not a matter of “if” but of “when.” And while COVID-19 is the most obvious disruptor, it’s certainly not the last. We all face a new era of uncertainty, volatility, and disruption. Organizations are rocked by technological shake-ups, shifting consumer habits, and political and social unrest, not to mention internal … [Read more...]

Filed Under: Communication, Difficult Situations, Leadership Tagged With: communication, difficult situations, disruption, featured blogger, leadership, trauma response

Picking Alternatives to Email

Guest Blogger Leave a Comment

by Wayne Turmel New leaders rely on the skills we had as teammates and the habits that made us successful. But what if there’s one thing you did that wasn’t as productive as you thought it was, and now is a great time to change? We’re talking about the over use and abuse of email. As team members, there’s a pretty good chance we were “that person.” You know, the one who … [Read more...]

Filed Under: Future of Work, Productivity, Remote Work Tagged With: communicating with employees, communication, email, productivity, remote work, Wayne Turmel

Transitioning to Your Leadership Role with a Hybrid Team

Guy Leave a Comment

hybrid team

by Guy Harris The transition from individual contributor to leader calls for changes in at least three areas of your work life: your relationships, your skills, and your mindset. Managing these three transitions simultaneously is almost always a challenge, and the challenge is made even more difficult when you work with a "hybrid" work in the office/work from home … [Read more...]

Filed Under: Communication, Future of Work, Leadership, Remote Work Tagged With: communicating with employees, communication, future of work, Guy Harris, hybrid teams, leadership, new leaders, transition

Set Expectations That Employees Fully Understand

Kevin Eikenberry Leave a Comment

"What do you expect?" People say that all the time in an earnest or quizzical way, or sometimes with outright exasperation. However, more often than not, people simply think it without ever taking the extra step to clarify what is expected of them. That leads to mistakes, conflict, shoddy work and productivity losses, because your employees and coworkers ask or think of … [Read more...]

Filed Under: Communication, Goal Setting, Performance Management Tagged With: communicating with employees, communication, Kevin Eikenberry, leadership mindset

The Leadership Secret to Getting More Done

Guy Leave a Comment

  One of the things I notice as I work with new leaders is a tendency to accept work practices and processes as fixed entities. In some cases, company procedures, processes and work practices are mandated from a level far removed from the front-line supervisor, and they are relatively fixed. However, in most cases, front-line supervisors have more flexibility and … [Read more...]

Filed Under: Management Tagged With: communication, Guy Harris, leadership mindset

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